If you’re having difficulties using a promotional or coupon code, please check the terms and conditions to ensure that all items are applicable.  Often our codes only work on full-price items and cannot be used in line with any other sale or promotion. They're also single-use only.  If this isn't the reason for your issue, please reach out to our online customer service team and advise them which product you’re attempting to purchase with the error message you're receiving. Our team will then be more than happy to investigate this for you further!  Please note promo codes can only apply to the shopping cart screen at the time of purchase. So please ensure you add the code before processing your order, as no promotional code can be honoured after the orders placed.  

Unfortunately, we’re unable to provide information regarding stock levels of items, incoming items, or the restocking of existing items.  However, our website automatically updates when new stock becomes available for purchase. This is a good indicator of our stock availability.  We also recommend signing up to our mailing list for future updates on stock and offers.  

For purchases made online, we accept payments using; Visa, MasterCard, PayPal and Afterpay. 

We offer FREE standard shipping on all Australian orders over $150 AUD; orders below this value are charged at a flat rate of $9.95 AUD. Express shipping is available on Australian orders at a flat rate of $14.95 AUD. Orders are charged at a flat rate of $9.95 AUD for deliveries into New Zealand.

For standard delivery orders will take 2-5 business days to VIC and NSW, 3-6 business days to ACT, SA, TAS & QLD metro, and 3-10 business days to WA and most regional areas. For express delivery, orders will take 2-3 business days to VIC and NSW, 2-4 business days to ACT, SA, TAS & QLD metro, and 3-5 business days to WA and most regional areas. For shipments to New Zealand, these will take 3-8 business days.

As soon as your orders dispatched, you'll receive tracking information with direct links available to track your order. Please note it may take up to 24 hours for the tracking to validate with Australia Post.  To ensure fast delivery, we may pack and send your order in multiple parcels. When this happens, we'll provide you with the added tracking information. We'll try our best to have your order delivered together, however packages may arrive on different days.  You can use the Australia Post website or App to track your order. By creating an account, you'll be able to:  Keep up to date with your deliveries.  Redirect your order to a new or updated address.  Add a safe place for your order to be left.  

Yes we do!

Once you've placed an order with us online, an order confirmation screen will appear with your order number. Additionally, you'll receive a confirmation email within 15 - 30 minutes containing your order details.  If you don't receive an email, please check your spam/junk folder, as it may be there.  You can also find confirmation of your order by logging into your Account and then going to “Orders”. If your order doesn't display here, then there may have been a problem at the time of placing it.  To investigate further, please get in contact with our online customer care team.  

We know you want to receive your order as soon as possible. So once your order is submitted, our team are already getting your order ready!  As such, we cannot make any amendments or cancellations, as your order is already in progress. For this reason, please ensure to double-check your order carefully, before finalising your order with us.  If a different style, size or colour is needed, please place a brand-new order. If you wish to make a return once you receive your order, please request a return slip or head in-store for a return or exchange. Please note, we don't offer postal exchanges for online orders.  

If you've used or created an account to place your order, you can view your order status and history by logging into your account by clicking the person icon on the right-hand side. This will then allow you to view your order, order status and print a tax invoice. Please note, as we've moved to a new website you won't be able to see orders prior to this time.

Unfortunately, we're unable to honour any promotional price for customers who have missed using a promo code or have missed placing an order within our sale period.  We’d suggest for you place a new order with the promotion code added and return the full price order in line with our returns policy.  

Of course! We offer easy returns on all online orders within 28 days of the purchase date. Please ensure items are in their original condition and packaging (including tags attached) on all change of mind returns and is not a Final Sale item. Please reach out to support@replayjeans.com.au to arrange a return.

Without affecting your rights under Australian Consumer Law,there are certain items which have been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website. For all items marked FINAL SALE, unfortunately we do not offer refunds or exchanges for change of mind. However, if your item is faulty, please contact our Returns Department to arrange an exchange or refund. This exclusion does not limit your right to a remedy under the Australian Consumer Law if the product is faulty, not as described or unfit for purpose.

You're more than welcome to return or exchange your order to a Replay store convenient to you within 28 days of your purchase date. You can find your closest Replay store by visiting our Store locator.  Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). and is not a Final Sale item. If you've paid via PayPal, please also kindly take your PayPal confirmation email with you. If you've paid via AfterPay, you're more than welcome to go in store for a refund, however we’re unable to assist with exchanges.  For further information regarding returns, please kindly see our Returns Policy.  

Unfortunately, we don’t have an exchange facility for online orders. If you’d like to change style, size or colour, please proceed to our website to place a brand-new order. This way, we can start getting your order ready and we can ship it out to you as soon as possible!  You're also more than welcome to visit your local Replay store and our friendly team can assist you with a return or organising an exchange.  

Please note a small shipping fee is required if you're posting your return to us. This fee may vary based on your location and the weight of the parcel.  We recommend using a tracked service as we don't accept any responsibility for returned goods until they have been confirmed as received at our warehouse.  We also offer the choice of returning your order to a Replay store if you don’t wish to pay for return postage costs.  

Joining our mailing list will give you access to updates on new styles, promotions, upcoming releases and competitions. To sign up, scroll to the bottom of the website and enter your email address. 

Register for a Replay account to make shopping quicker and easier! You'll receive exclusive benefits including:  Checkout faster when making a purchase.  Check the status of your current orders.  See any of your past orders. Change your account details, including password.  Ability to store any extra shipping addresses.  Subscribe to email updates to stay up to date with our new arrivals, sales and exclusive promotions!  

To unsubscribe to any future mailing, please click the “unsubscribe” link at the bottom of any marketing promo email/poster that is e-mailed to your account.  Alternatively, you can log in to your online account and update your subscription preferences.