How do I know if an item will fit me?
We can’t always guarantee something will fit. If you are unsure about the sizing, please see our sizing chart.
Can I change my order?
Unfortunately we cannot make changes to orders once they’ve been placed, so please ensure you review all of your details before completing the checkout process.
How long does it take for my order to arrive?
Within Australia, delivery usually takes between 1-10 working days. All Australian orders are sent via Australia Post E-Parcel service and a signature is required upon delivery. Please ensure you select an address where someone is available during business hours so you can have your purchase as quickly as possible. If for some reason the item cannot be delivered, a card will be left at your assigned delivery address and you will then be required to pick up your parcel at the designated Australia Post Office printed on the card.
All international orders are sent via Australia Post Registered Mail and a signature is required upon delivery. Please allow between 5-10 working days for delivery. Your local post office will contact you when your parcel is ready for collection.
How do I track an order?
Once your order is despatched you will receive an email containing a link to the Australia Post website, where the order can be tracked.
What if I receive a faulty item?
You can return a faulty item for an exchange or refund. Please refer to our Returns Policy for more information
My question is not included?
Please contact us on email@example.com or call us between 8.30am and 4.30pm (AEST), Monday - Friday on 1800 001 399 and we look forward to helping you with your question.